Privacy statement

This statement explains what Mivoca collects on this website, during checkout, and while delivering a plan, and how that information is used. It also covers the approval portal at social.mivoca.com where that portal is used for your plan. The Terms and Conditions cover the service itself.

Mivoca provides managed marketing. For a privacy question, email support@mivoca.com or hello@mivoca.com.

When you build or pay for a plan, Mivoca collects:

• the business name and billing email
• the services, quantities, and channels you select
• a phone number, if you enter one on Stripe’s checkout page

To do the work, Mivoca also receives the brand files, account access, and messages you send. The approval portal stores the posts, comments, and approval decisions made there, and matches the account to the billing email you used to pay.

A demo booking collects your name, business name, email, phone number, the date and time you choose, and the details you write. That request is emailed to the Mivoca team so they can confirm the demo.

This website does not store your card number. The card is entered on Stripe’s page.

Mivoca uses this information to:

• provide the plan and keep a record of what was agreed
• take payment and send the plan email
• match the subscription to the approval account
• prepare work and publish only what you approve, on the channels you asked for
• reply when you write to support
• confirm a demo you book and reply to you

Mivoca does not sell personal information.

Information is shared only as needed to run the plan:

• Stripe, to take payment and manage the subscription
• the email service that sends plan and support messages
• the social and email platforms you ask Mivoca to use, and only the content you approve for them
• the people working on your account
• the Mivoca team by email when you book a demo

Stripe’s own privacy practices apply on Stripe’s pages. A platform you connect, such as an email tool you already use, applies its own practices to that account.

This marketing site does not use advertising or analytics cookies. The approval portal may use a cookie to keep you signed in. Stripe may use cookies on its checkout page.

Plan, billing, and work records are kept while the plan is active, and afterwards for as long as they are needed to run the account, answer a dispute, or meet a legal or tax obligation. You can ask Mivoca to delete brand files that are no longer needed for the plan.

Email support@mivoca.com to ask for a copy of the personal information Mivoca holds, to correct it, or to ask for deletion of what is no longer needed. Billing records that a payment dispute or a legal obligation requires may be kept.

When this statement changes, this page and the date at the top are updated.